The
word “Excellence” is used a lot these days. But it generally is just a word to
most people with the vast majority not really giving it much thought. This was
excellent, that was excellent but what about you and your business?
Webster’s
II
Dictionary defines the word Excellence as “The quality or state of excelling,
something one excels in.” If we use this definition of the word “Excellence,”
can you honestly and clearly say you are operating in a state of excellence?
Now
before you start to get upset because no one is excellent, keep in mind this
post isn’t titled “Perfection” but merely “Excellence.”
You
can be excellent without being perfect. You need to decide that you are going
to be the best that you can be and that your business can be. You will have to
start with yourself. I cannot count the times that I have worked with a client
and had them begin to work on this and the first thing they do is to tell their
staff that they must become excellent in all they do but the owner of the
business is the least excellent of them all – don’t do this!
Start
with yourself. Take a look at the things that you are doing that you know you
can improve upon and do them right now.
Maybe
it’s the way that you speak to your staff or maybe you aren’t speaking to them
much at all and need to correct this. Maybe it’s a lack of planning or research
or anything that you know you need to change in order to move forward. Start
with the easy things, the small things that you can do without much effort and
get them done today.
Once
you have these done you can start to plan on how you are going to work on the
tougher items to tackle. Like what? Here are a few examples:
- Communicating with your
staff
- Communicating with your
customers and vendors
- Re-working your past
customers
- Facing problems head-on and
resolving them
- Processes within your
business
- Problems that arise within
your staff
- Growing your sales
- Hiring
- Firing
- Insurance issue’s
- Cutting your costs
- Obtaining exclusive
agreements with your vendors and customers
- Creating Teaming Agreements
- Increasing sales without increasing your costs
Make
a quality decision that everything
you do will be done with excellence. What is a quality decision? A quality decision is one that you will not change,
back away from, or be swayed away from no matter how tough things may get.
If
you make a quality decision that says you are going to quit smoking and be free
from cigarettes within one year then no matter what you are going to be free
from smoking within one year. You may not want to go the patch route or drugs
to help you because they have their own side-effects. You may say I will change
my habits for one week and then again the next week and so on.
If
your normal habit is to get up in the morning and drink coffee and smoke a
cigarette then hold off on the cigarette for 15 minutes and then have your
smoke. Do that for one week and at the end of the week make the following week
where you hold off for 30 minutes and so on.
Once
you get through a few weeks of stretching out the time till you have one you
can look at how many cigarettes in a day you have and figure out when you
normally smoke and skip one, just one in the day. The next week skip two and
make the second one you skip later in the day. If you continue this you will
get well ahead of your goal and be cigarette free before you know it and you
will have done it on your own.
Take
this same approach in your business and before too long you will have a
business that thrives on excellence and you will have a waiting list of great
customers, employees and a bright future ahead of you all because you decided
on “Excellence!”
Important:
If you know one
person that would really benefit and could change their circumstances with this
information; be their hero and share this post with them right now!
If you would
like help with this or any other business, sales, marketing, social media
issues and more, contact us at:
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comment below!
Until our next
post – we wish you all success!
Dean Marchese
The
Dean of Success! ©
